Privacy Policy: Customer Communications
(Effective Date: December 5, 2025)The National Ultra Endurance Series ( NUE) (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our communications, whether through email, text, phone, or other channels. This policy complies with applicable US laws (e.g., CCPA, TCPA) and international regulations (e.g., GDPR, ePrivacy Directive).
1. Information We Collect
We may collect the following types of information when you communicate with us:
- Personal Information: Name, email address, phone number, and other contact details.
- Communication Details: Content of your communications, timestamps, and channels used.
- Device Information: IP address, browser type, and operating system, where applicable.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support.
- Send you marketing communications (with your explicit consent, where required).
- Improve our services by analyzing communication patterns and feedback.
- Comply with legal obligations and enforce our terms and policies.
3. Sharing of Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who assist in communication delivery (e.g., email or SMS services).
- Legal Authorities: When required by law, subpoena, or court order.
4. Your Rights
Depending on your location, you have the following rights regarding your data:
- Access and Correction: Request access to or correction of your information.
- Opt-Out of Communications: Unsubscribe from marketing communications at any time by using the link provided in emails or replying “STOP” to text messages.
- Data Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Data Portability: Receive a copy of your data in a standard, machine-readable format.
5. Security of Your Information
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
6. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Cookies and Tracking Technologies
Our communication platforms may use cookies or similar technologies to improve your experience. You can manage your cookie preferences through your browser settings.
8. International Data Transfers
If you are located outside the US, your information may be transferred to, stored, and processed in the US or other countries where our service providers operate. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.
9. Children’s Privacy
Our services are not intended for individuals under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The “Effective Date” at the top indicates when the policy was last revised.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
By using our communication services, you agree to the terms of this Privacy Policy.
Compliance Notes:
- GDPR: Provides rights to EU residents, including explicit consent for marketing communications.
- CCPA: Grants California residents rights to access, delete, and opt-out of the sale of personal data.
- TCPA: Requires prior express consent for telemarketing calls or texts in the US.
- ePrivacy Directive: Governs electronic communications in the EU, including email and cookies.
